At FM Textile, customer satisfaction is our top priority. We want you to be completely happy with your purchase, which is why we offer a straightforward returns and refund policy. Please read below for details on how to return your items and how we handle refunds.

1. Returns

Eligibility for Returns
We accept returns on all eligible items within 5-10 days of the delivery date. To be eligible for a return, the item must be:

• Unused, unworn, and unwashed
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items
The following items are not eligible for return:

• Clearance or final sale items
• Customized or personalized products
• Intimate apparel (e.g., undergarments)

Return Process
To initiate a return:

1. Contact our customer service team at +91 8527505646 or mail to fabmaniatextile@gmail.com to request a return authorization.
2. Once approved, you will receive instructions on how and where to send your return package.
3. Please ensure the item is securely packaged to avoid damage during transit.

Return Shipping
Customers are responsible for the shipping costs associated with returning items, unless the item is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2. Refunds

Eligibility for Refunds
Once your return is received and inspected, we will send you a notification via email to confirm receipt of the returned item. If the return is approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days.

Refund Exclusions
The following items are non-refundable:

• Shipping and handling fees
• Any costs related to expedited shipping

Late or Missing Refunds
If you haven’t received your refund after the expected processing time, please check your bank account or contact your credit card company, as it may take some time for the refund to be posted. If you’ve done this and still have not received your refund, contact us at +91 8527505646 or mail to fabmaniatextile@gmail.com.

3. Exchanges

Exchanging Products
We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item for the same product, please contact us at +91 8527505646 or mail to fabmaniatextile@gmail.com for assistance.

4. Damaged or Defective Items

Reporting Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the item. We will arrange for the return of the item and provide a replacement or issue a full refund, including shipping charges, if applicable.

5. Cancellations

Order Cancellations
You may cancel your order for a full refund as long as it has not yet been processed or shipped. Please contact our customer service team at +91 8527505646 or mail to fabmaniatextile@gmail.com as soon as possible if you wish to cancel your order.

If the order has already been shipped, you may still return the item once it has been delivered by following the return process outlined above.